At Pioneer Family Pools, we want to help you and your family make the most out of your backyards.
Book your pool opening online today to secure your date - It's fast and easy!
WHAT WE WILL BE PERFORMING AT YOUR POOL OPENING:
- Remove winter cover
- Rinse the cover off
- Fold the cover and place it back into your bin or mesh bag (if you have provided one) – pls do not forget to add water and algaecide to your lock-in cover
- Re-install pool fittings and accessories
- Connect plumbing and equipment
- Rinse waterline
- Start water circulation (provided that the water is at operating level and water access is available)
- Add chemical kit (if purchased)
WHAT’S NOT INCLUDED:
- Cleaning/vacuuming the pool
- Balancing your water chemistry
- Re-installing drop-in stair units
- Equipment inspection
- Starting up or turning on the gas line to the pool heater
- Adding water or algaecide to the lock-in cover bins
BEFORE WE ARRIVE, THE FOLLOWING MUST BE PROVIDED BY THE HOMEOWNER:
- All pool accessories and items must be available during the morning of your pool opening date. If any hardware or items are missing or broken upon our arrival, a second billable call may be required to repair and complete.
- If you have any questions or are a new homeowner, please do not hesitate to call the Service Department to discuss any of these matters further.
LASTLY, PLEASE NOTE THE FOLLOWING:
- We do not service the following types of pools:
- Concrete pools
- Pools that are inflatable or have a hanging steel frame. This includes: Intext, Bestway, Summer Waves, etc.
- Solar heating systems
- Lock-in Covers:
You must store your lock-in cover in a proper container and fill the container with water. Add approximately 500ml (1L) of concentrated algaecide. DO NOT STORE THESE COVERS DRY OR DAMAGE WILL OCCUR. - Saltwater Pools:
Salt chlorinators will not start generating chlorine until the water has been tested & balanced with salt levels in range, or until the water temperature has reached and maintained 70 F (21C) or higher. - Pool Heaters:
The lighting of pool heaters needs to be done by licensed gas fitters (due to Technical Standards Safety Authority (TSSA) and in accordance with CSA regulations. We can refer you to a licensed professional that can clean, service, and ignite your heater for a nominal fee. - Timing of The Booking:
The timing of the pool opening is an “open window”. Our technicians will be sending an email when they’re on the way to your property, and a second one once they have completed the job with a report attached. Our technicians will also put your appointment in a “queue” during the morning of the opening. Please refer to this for their approximate arrival at your property.
